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Privacy Policy

Effective date: 1 January 2025
My Medical Urgent Care Centre Limited
Building 8, Cherrywood Business Park, Cherrywood, Dublin 18, Ireland
Registered in Ireland, company no. 628230
info@mymedical.ie

1. Who we are

My Medical Urgent Care Centre Limited (“we”, “us”, “our”) designs, staffs and operates urgent care clinics in Ireland. This policy explains how we handle personal data in connection with this website and with our business activities as a company.

For the purposes of the General Data Protection Regulation (GDPR), we are the data controller for the personal data described in this policy.

2. What this policy does and does not cover

This policy covers:

  • People who visit this website
  • People who contact us by email or telephone
  • People who apply to work with us
  • Contacts at the organisations we work with

It does not cover patient records. This website is an information page about our company. It has no patient registration, no booking and no contact forms, and it collects no patient or health data of any kind.

We are responsible for all clinical care delivered at the clinics we operate, including assessment, treatment, appointments and clinical records. Patient information is processed at the clinic, not through this website, and patients are given our privacy information and the terms of our data sharing agreement with Laya Healthcare during digital registration when they attend.

If you are a patient with a question about your health information, please raise it at your clinic or contact our Data Protection Officer at dpo@mymedical.ie.

3. The information we collect

3.1 When you visit this website

This website does not ask you to create an account, and it contains no contact forms. Like almost all websites, our hosting provider automatically records limited technical information in server logs each time a page is requested. This may include your IP address, the date and time of the request, the page requested, and your browser and operating system.

We use this only to keep the site running, to diagnose faults and to protect against attacks and abuse.

3.2 When you contact us

If you email info@mymedical.ie or telephone us, we will hold your name, your contact details and whatever information you choose to include, so that we can respond and keep a record of the correspondence.

Please do not send us medical information or details of your care. We are not the right recipient for it, and we would need to redirect you to Laya Healthcare.

3.3 If you apply for a role

If you apply to work with us we will process your CV, your contact details, your employment history and any information you provide in support of your application, together with the outcome of that application.

4. Why we process it, and our legal basis

  • Running and securing this website — our legitimate interest in providing a working, secure website.
  • Responding to enquiries — our legitimate interest in dealing with correspondence addressed to us, or taking steps at your request before entering a contract.
  • Recruitment — taking steps at your request before entering a contract of employment, and our legitimate interest in assessing candidates.
  • Meeting our legal obligations — where law, regulation or our regulator requires it.

5. Cookies

Our use of cookies is described separately in our Cookie Policy.

6. Who we share information with

We do not sell personal data and we do not share it for advertising. We share it only with:

  • Our hosting and email providers, who process data on our instructions
  • Professional advisers, such as legal and accounting advisers, where necessary
  • Our partner organisations, where an enquiry plainly belongs with them — for example a patient question that should go to Laya Healthcare
  • Public authorities, where we are legally required to do so

Where a provider processes personal data on our behalf, we put a written contract in place requiring them to protect it and to act only on our instructions.

7. Transfers outside the European Economic Area

We aim to keep personal data within the European Economic Area. Where a provider we use transfers data outside the EEA, we rely on an adequacy decision of the European Commission, or on Standard Contractual Clauses together with any additional safeguards required.

8. How long we keep it

  • Server logs — a short period set by our hosting provider, typically a matter of months.
  • Email correspondence — for as long as needed to deal with the matter, and then in line with our retention schedule.
  • Unsuccessful job applications — for a limited period after the recruitment process ends, unless you ask us to delete them sooner.

9. How we protect it

We apply technical and organisational measures appropriate to the risk, including access controls, encryption in transit, and staff training. No system is completely secure, but we take these obligations seriously and review them.

10. Your rights

Under the GDPR you have the right to:

  • Ask for a copy of the personal data we hold about you
  • Have inaccurate data corrected
  • Ask us to erase data, in certain circumstances
  • Ask us to restrict how we use it, in certain circumstances
  • Object to processing we carry out on the basis of legitimate interests
  • Receive certain data in a portable format
  • Withdraw consent at any time, where we rely on consent

To exercise any of these, email our Data Protection Officer at dpo@mymedical.ie. We will respond within one month. We may need to verify your identity first.

11. Complaints

If you are unhappy with how we have handled your personal data, please tell our Data Protection Officer at dpo@mymedical.ie first, so that we can put it right. You also have the right to complain to the Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28
www.dataprotection.ie

12. Changes to this policy

We may update this policy. Any change will appear on this page with a revised effective date.

13. Contact us

My Medical Urgent Care Centre Limited
Building 8, Cherrywood Business Park, Cherrywood, Dublin 18
Email: info@mymedical.ie
Phone: 0818 933 030

Data Protection Officer

We have appointed a Data Protection Officer, who can be contacted directly about anything in this policy or about how we handle personal data:

Email: dpo@mymedical.ie

MyMedical Group Ireland

Design, staffing and operation of urgent care clinics nationwide.

  • info@mymedical.ie
  • 0818 933 030
  • careers@mymedical.ie

Company

  • Who we are
  • Mission & values
  • What we do
  • Where we operate
  • Standards
  • Careers

Patients

  • Appointments and clinical enquiries: contact your clinic directly
  • Emergencies: call 112 or 999

Legal

  • Privacy policy
  • Cookie policy
  • Accessibility statement
© My Medical Urgent Care Centre Limited, trading as MyMedical Group Ireland. Registered office: Building 8, Cherrywood Business Park, Cherrywood, Dublin 18, Ireland. Registered in Ireland, company no. 628230. This website provides general information about our company and does not provide clinical advice. Laya Healthcare is a trademark of its owner, referenced here to describe a commercial relationship. CHKS is a trademark of its owner.